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    What happens at the first appointment?

    In your first appointment, your therapist will want to help you start talking about the issues that brought you to see us. They will explain how we keep your personal information confidential and want to understand the goals you have for therapy. When things work really well, a first appointment can feel like a good conversation with a trusted confidante.

    I’ve never talked to anyone. I’m used to handling things on my own and worry that people who go to therapy are weak.

    We couldn’t disagree more. We know that the people who reach for help when they need it are taking a brave step. We all need support now and then. By working together, respectfully and supportively, our therapists will help you to identify your goals and get out of your own way so you can reach them.

    What’s the difference between talking to a therapist or my best friend or family?

    Professional therapists have the training and expertise to remain impartial and unbiased. Mental health professionals can help you approach your situation in new ways, teach skills, and listen without judgment or expectations. Also, counselling is completely confidential, so you won’t have to worry about others knowing your intimate details.

    Why shouldn’t I just take medication?

    Medication can reduce the intensity of some symptoms, but it can’t change the behaviours or thinking patterns that cause the problems to occur. The combination of therapy and medication is the most effective treatment for many mental health issues.

    How does it work? What do I have to do in sessions?

    You and your therapist will explore your goals and whatever might be getting in your way. Together, the two of you will create a plan to remove obstacles and move forward. The treatment plan will be tailored to meet your specific needs.

    How long will it take?

    Everyone’s circumstances are unique and the length of time counselling takes depends on the issues you want to address. On average, our clients attend somewhere between 8 -16 sessions.

    I am not sure if therapy is for me, should I still book an appointment?

    Absolutely! It’s almost impossible to tell how we’ll feel about something until we try it out, so we always encourage people who are curious about therapy to come see what it’s like, at least for one visit. People who are new to therapy often have a lot of preconceived ideas about it. Some are accurate, but many others just aren’t. For example, many of our first-time clients tell us how shocked they are when they discover their therapist is a real and genuinely caring person, and not someone who just sits there, expressionless, saying only ‘Mm-hmm’. We know that therapy works best when you (the client) feel heard, respected and accepted exactly as you are, so it’s no surprise to us when clients feel that way because that’s the kind of atmosphere we’re looking to create! From that perspective, what have you got to lose?

    Are services covered by OHIP?

    No, our services are covered by most extended health benefits programs. All of our therapists are registered professionals. We encourage you to check your benefits plan for coverage of psychological and counselling services.

    How do I use your Client Portal?

    Click here to access our client portal and here for detailed instructions on how to use it. We may also have emailed a form to you at the time of your initial booking, containing pre-appointment information. Consult that form for additional information on accessing our system.