Virtual Appointments

With so many people working from home, virtual sessions are the best and most convenient way to continue meeting with your therapist. Sessions are just as effective virtually as they are in person, and don’t require any commuting time.

We provide virtual therapy for:

Family Counselling
Parenting Support
Couples Marriage Counselling
Work-Life Balance
Mindfulness Meditation
Life Transitions
Grief and Loss
Professional and Executives
School Performance
ADHD & Learning Disabilities
Fear of Flying Therapy

How do I know what type of therapy I need?

Basically, we’ll decide on that together. After you contact our clinic a member of our team will speak with you by phone for a brief, and free, initial consultation. We’ll want to understand your situation and learn more about what you’re looking for. With that information, we’ll be able to determine which of our therapists might be the best fit for your specific needs. At your first appointment, your therapist will work with you to decide how to approach and help resolve your situation. Research consistently shows that people benefit most from therapy when they believe there is a good fit with their therapist, so our first goals are always to create the best relationships we can with our clients and to find a therapeutic approach that fits with the client’s wants and expectations.

What happens during the first appointment?

In a first appointment, your therapist will want to have a conversation with you about the nature of your challenges, as you see them. When we’re struggling, we can become stuck in unhelpful patterns of thought and behaviour, so your therapist will be looking for signs of those and gently pointing them out to you, to help you begin to see them. Your therapist will probably want to ask about your personal and family history, in order to get a better sense of who you are, but we know that your challenges are occurring in the present day, so your functioning in the here-and-now will always be at the centre of our focus.

At the end of the conversation you and your therapist will decide on some next steps, you’ll receive some feedback about your therapist’s initial impressions, and you’ll both look towards scheduling a follow-up appointment. We know that real change takes time, so we’ll probably ask to meet with you again within 1 – 3 weeks.

I am not sure if therapy is for me, should I still book an appointment?

Absolutely! It’s almost impossible to tell how we’ll feel about something until we try it out, so we always encourage people who are curious about therapy to come see what it’s like, at least for one visit. People who are new to therapy often have a lot of preconceived ideas about it. Some are accurate, but many others just aren’t. For example, many of our first-time clients tell us how shocked they are when they discover their therapist is a real and genuinely caring person, and not someone who just sits there, expressionless, saying only ‘Mm-hmm’. We know that therapy works best when you (the client) feel heard, respected and accepted exactly as you are, so it’s no surprise to us when clients feel that way because that’s the kind of atmosphere we’re looking to create! From that perspective, what have you got to lose?

What if that therapist isn’t the right fit for me?

Just let us know if, for some reason, you didn’t feel a good fit between you and your therapist. If you tell your therapist, that person can probably correct whatever wasn’t right and make it better for you the next time. Or, if you’re not comfortable doing that, reconnect with our office. We can always arrange a second appointment with another clinician.

Is everything I talk about confidential?

The answer is: Mostly yes. Psychologists and professional therapists are obliged to keep all of your personal and personal health information confidential. All of our electronic devices are encrypted, as are the client management and video therapy systems we use to ensure that.

However, at the same time, the laws of Ontario and Canada also oblige us to protect vulnerable people and, on very rare occasions, that means we have to break confidentiality. The situations where we are obliged to break confidentiality are:

  1. When we believe you might be an immediate danger to yourself or to someone else, or that you are in immediate danger because of someone else,
  2. When we believe that a person 18 years of age or younger, or someone living in a long-term care facility is at risk of harm or neglect,
  3. When we believe you or another, identifiable person, have been assaulted by a registered health provider. In that situation, we would have to protect the public from that person, but we would not have to disclose your identity,
  4. When the courts of the land or either The College of Psychologists of Ontario or The College of Registered Psychotherapists of Ontario compel us to open up our records.

Other than those specific situations, we will not disclose your health information without your explicit consent.

What is your cancellation policy?

Appointments can be cancelled with 24-hours’notice, otherwise we will bill you 50% of your regular hourly rate. Although our systems can automatically remind you of upcoming appointments, it’s up to you to let us know if you can’t make it.

Does insurance cover virtual therapy?

Basically, yes. Clinical services that would be covered by your insurance if delivered in person will also be covered when provided virtually. Almost all extended health benefits plans cover the "Psychological Services" provided by our "Registered Psychologists," but not all plans cover the "Psychotherapy Services" provided by our "Registered Psychotherapist." Check with your plan to see if our services are covered. In most cases, we'll ask you to pay us directly at the time you receive the service, then we'll give you a receipt that you can submit for reimbursement. Some insurers allow us to bill them directly, but most don't

Virtual Booking Request

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